meritcart Order & Shipping Policy

---

Welcome to meritcart. We are committed to getting your grocery and kitchen essentials to you safely and on time. The information below explains exactly how we handle orders, what shipping options are available, and what you can expect at every stage from checkout to delivery.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally processed the same business day. Orders submitted after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not held in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase. All amounts are listed in USD.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

---

International Shipping

meritcart ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees charged upon arrival in the destination country. These charges are set by your local customs authority and are the responsibility of the recipient.

---

Order Tracking & Delivery Confirmation

Once your order is on its way, you will receive an automated shipping confirmation email with a direct tracking link and details about the carrier.

If your tracking information has not appeared, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

---

Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after your order is placed.

• If you need to update your shipping address or change your order, please contact us within 1 hour of placing your order at support@meritcart.store.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the shipping address.

---

Damaged, Lost, or Compromised Shipments

We stand behind every delivery:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, notify us within 48 hours of delivery with photos, and we will provide an immediate full refund or a free replacement.
• Lost or Damaged Packages: If your tracking shows delivery but the package has not arrived, or if items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: meritcart
• Customer Support Email: support@meritcart.store
• Customer Support Phone: 12055313787
• Physical Business Address: 668 County Road 42, Jemison, AL 35085, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST